How does your shipping service work?

We know how important it is to receive your goods when you expect them, especially if you have ordered something for a specific occasion, and we use large network of courier to deliver goods from to all over Sri Lanka.

We allocate the courier we believe will deliver your order to you in the quickest time depending on the size and weight of your parcel.

Our Shipping Information?

Courier Company: CityPak.

Your parcel will arrive within 2-3 working days (excluding weekends and public holidays) after you place your order.

Orders must be placed before 2pm to benefit from the 24 to 48 working hours delivery service.

Delivery apart from Colombo 1 – 15 & suburbs will be delivered within 2 – 4 working days.

Your order will be delivered by CityPak and a signature will be required on receipt of your order.

If you’re not in when your parcel arrives, a card will be left telling you how to pick up your order or rearrange delivery.

Deliveries are not made on Public & Mercantile holidays, so you can expect your order to arrive the next working day.

Do not accept parcel if the seal is broken.

Cash on Delivery will have an additional set fee due to maintenance purposes.

*Shipping charges & delivery dates might change in case of country situations.

Do you deliver to work addresses?

We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach
you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will
deliver to the place not the person.

Is my order on its way to me?

You’ll receive a confirmation email from our customer care team once your order is on its way, including the expected
delivery date.

If your order is trackable, there will be a tracking link on the email. Simply click on your tracking link to view the up-to-
date tracking.

Make sure you check the expected delivery date on your email before contacting us about your order.

Can I track my order?

For Express shipping tracking is available via the tracking link on your confirmation email.

What happens if I’m not in when my order arrives?

If you’re not in when your parcel arrives, a card will be left telling you how to pick up your order or rearrange delivery.

My order hasn’t arrived yet?

If your order has not arrived by the estimated delivery date, we’re here to help. Before getting in contact with us, have
you tried:

Checking the tracking link via your confirmation email to view the up to date tracking.

Signing into My Account to check we have the correct delivery address for your order and your contact details are up
to date.

Checking if you have an attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a
delivery depot, or you may need to arrange redelivery.

If you still can’t find your parcel, please email us using the contact us form and quote your order number. We’ll reply within six hours and do our best to locate your parcel straightaway.

Can I amend my delivery details?

We are unable to amend any part of your order or change the delivery or payment method once your order is complete.